Policies RE FRAMED IT

 


Welcome to RE FRAMED IT, your go-to destination for quality second-hand sunglasses. Below you will find our policies that outline how we operate, ensuring transparency and building trust with our customers. If you have any questions, feel free to contact us at info@reframedit.com.

1. Return Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your sunglasses, you may return or exchange them within 30 days of delivery.

  • Eligibility: Items must be in their original condition, with no signs of wear or damage, and returned with all original packaging.
  • Process: To initiate a return, please contact our customer service at info@ reframedit.com. Once your return is approved, we will provide instructions on how to send the item back.
  • Refunds: Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
  • Exchanges: If you wish to exchange your item for another, please follow the return process and place a new order for the desired item.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

2. Privacy Policy

We value your privacy and are committed to protecting your personal information.

  • Information We Collect: We collect information such as your name, email address, shipping address, and payment details when you make a purchase. We also collect information about your interactions with our website through cookies and similar technologies.
  • How We Use Your Information: Your information is used to process orders, provide customer service, improve our website, and send you updates about our products and promotions.
  • Third-Party Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties, except when necessary to fulfill your order or comply with the law.
  • Data Security: We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are processed through secure payment gateways.
  • Your Rights: You have the right to access, correct, or delete your personal information at any time. Please contact us at info@ reframedit.com for assistance.

3. Terms of Service

By using our website and purchasing from RE FRAMED IT, you agree to the following terms:

  • Product Descriptions: We strive to provide accurate descriptions and images of all our products. However, as our items are second-hand, some wear and tear may be present, which will be noted in the product descriptions.
  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion. If your order is canceled, you will be notified, and a refund will be issued.
  • Pricing: All prices are listed in EURO and are subject to change without notice. Any discounts or promotions are valid only for the specified period.
  • Liability: We are not liable for any damages resulting from the use of our products beyond the purchase price of the item.

4. Shipping Policy

We offer reliable shipping to ensure your sunglasses arrive safely and on time.

  • Shipping Costs: Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak times, processing may take longer.
  • Delivery Time: Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
  • International Shipping: We ship to select international destinations. Please note that customers are responsible for any customs duties, taxes, or fees associated with international shipments.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor your package's progress.
  • Lost or Damaged Items: If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue.

Thank you for choosing RE FRAMED IT. We appreciate your engagement and are committed to providing you with high-quality second-hand sunglasses and exceptional service.

For any further inquiries, please contact us at info@reframedit.com.